PERSONAL INFORMATION
Name:
Title:
Company Name:
Business Street Address:
City:
State:	Select a State Alabama Alberta Alaska Arizona Arkansas British Columbia California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Manitoba Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Brunswick New Hampshire New Jersey New Mexico New York North Carolina North Dakota Nova Scotia Northern Territories Ohio Oklahoma Ontario Oregon Pennsylvania Quebec Rhode Island Saskatchewan South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Yukon Territory Other
Zip:
Country:	United States Canada Other
Phone Number:
E-mail:
Fax Number:

Performance Specific (where applicable)
Program / Contract Name:
Program / Contract Number:
PO / Invoice Number:
Event:
Date:

PLEASE RATE YOUR EXPERIENCE WITH TKC AEROSPACE:
DELIVERY
Completely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Completely Dissatisfied	N/A
PRODUCT QUALITY
Completely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Completely Dissatisfied	N/A
PRODUCT RELIABILITY
Completely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Completely Dissatisfied	N/A
PRODUCT FEATURES
Completely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Completely Dissatisfied	N/A
CUSTOMER SERVICE
Completely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Completely Dissatisfied	N/A
TECHNICAL SUPPORT
Completely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Completely Dissatisfied	N/A
DOCUMENTATION
Completely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Completely Dissatisfied	N/A

TKCA AEROSPACE DEPARTMENTAL PERSONNEL RATING:
CONTACTS
Completely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Completely Dissatisfied	N/A
PROGRAMS
Completely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Completely Dissatisfied	N/A
SPARES ACQUISITION
Completely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Completely Dissatisfied	N/A
MRO SERVICES
Completely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Completely Dissatisfied	N/A
MANAGEMENT
Completely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Completely Dissatisfied	N/A
PROPOSALS
Completely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Completely Dissatisfied	N/A
BUSINESS DEVELOPMENT
Completely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Completely Dissatisfied	N/A

COMMENTS

TKCA CUSTOMER SATISFACTION SURVEY
TKC Aerospace, Inc. provides this feedback questionnaire to our customers so that we may assess processes and procedures that require improvement. The rating system used in this format is from “satisfied” to “dissatisfied.” For each question, please select the response that most closely represents your satisfaction evaluation. A space for any comments you may have is provided immediately below the survey.

Thank you for taking the time to respond to our Customer Satisfaction Survey. We at TKC Aerospace are committed to total customer satisfaction and continual improvement.